Privacy Policy

Last updated: 3/3/2026

1. Introduction

This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our platform. This policy complies with Brazil's General Data Protection Law (LGPD - Law No. 13.709/2018) and the European Union's General Data Protection Regulation (GDPR).

2. Information We Collect

2.1 Information You Provide

  • Registration Data: Name, email address, password (encrypted)
  • Profile Data: Additional information you choose to provide
  • Payment Data: Billing information processed by third-party payment providers (we do not store complete credit card data)

2.2 Automatically Collected Information

  • Usage Data: Access logs, pages visited, time spent
  • Technical Data: IP address, browser type, operating system, device identifiers
  • Cookies and Similar Technologies: We use essential, analytical, and marketing cookies (according to your preferences)

2.3 WhatsApp Data

  • Contacts and Conversations: Managed through connected instances
  • Messages: Stored for service functionality
  • Metadata: Information about WhatsApp platform usage

3. How We Use Your Information

We use your information to:

  • Provide and Improve Services: Operate, maintain, and improve our platform
  • Communication: Send notifications about your account and service updates
  • Security: Detect and prevent fraud, abuse, and illegal activities
  • Analytics: Understand how users interact with our platform
  • Legal Compliance: Fulfill legal and regulatory obligations

4. Legal Basis for Processing (GDPR)

We process your personal data based on:

  • Consent: When you give us explicit permission
  • Contract Performance: To provide requested services
  • Legal Obligations: To fulfill legal requirements
  • Legitimate Interests: To improve our services and security

5. Information Sharing

We do not sell your personal information. We may share information only in the following circumstances:

5.1 Service Providers

  • Hosting and infrastructure providers
  • Payment processors
  • Analytics and monitoring services

5.2 Legal Requirements

  • When required by law or legal process
  • To protect rights, property, or safety

5.3 With Your Consent

  • When you explicitly authorize sharing

6. Your Rights (LGPD and GDPR)

You have the following rights:

6.1 Right of Access

Access your personal data that we process

6.2 Right to Rectification

Correct incomplete, inaccurate, or outdated data

6.3 Right to Portability

Receive your data in a structured and interoperable format

6.4 Right to Erasure

Request deletion of your personal data ("right to be forgotten")

6.5 Right to Object

Object to the processing of your personal data

6.6 Right to Withdraw Consent

Withdraw your consent at any time

6.7 Right Not to Be Subject to Automated Decisions

Not to be subject to decisions based solely on automated processing

To exercise your rights, please contact us through the contact page.

7. Information Security

We implement appropriate technical and organizational measures to protect your information:

  • Encryption: Sensitive data is encrypted in transit and at rest
  • Authentication: Secure authentication systems and session tokens
  • Limited Access: Only authorized personnel have access to data
  • Monitoring: Intrusion detection and monitoring systems
  • Secure Backups: Regular and protected backups

8. Data Retention

We retain your personal data only for as long as necessary to:

  • Provide our services
  • Fulfill legal obligations
  • Resolve disputes
  • Enforce our agreements

When data is no longer necessary, it will be securely deleted or anonymized.

9. Cookies and Similar Technologies

We use cookies for:

  • Essential: Necessary for website functionality
  • Analytical: To understand how users use our platform
  • Marketing: To personalize content and ads (with your consent)

You can manage your cookie preferences through the consent banner.

10. International Transfers

Your data may be processed and stored on servers located outside Brazil or the European Union. When this occurs, we ensure that adequate protection measures are in place, including standard contractual clauses approved by the European Commission.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor, we will take steps to delete that information.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. We recommend that you review this policy periodically.

13. Data Protection Officer (DPO)

For data protection-related questions, you may contact our Data Protection Officer through the contact page, mentioning "DPO" in the subject.

14. Supervisory Authority

If you believe we have processed your personal data inappropriately, you have the right to file a complaint with the competent supervisory authority:

  • Brazil: National Data Protection Authority (ANPD)
  • European Union: Data protection authority of your country of residence

15. Contact

For questions about this Privacy Policy or to exercise your rights, please contact us through the contact page available on our website.